Kingston Shop

Where is your shop located and what are your hours?

Our physical store is located at 63 Broadway in Kingston, NY in the Waterfront/Rondout neighborhood. We are open Wednesday through Friday from 12pm to 6pm and Saturday & Sunday from 10am to 6pm.

Do you offer mending or alterations?

We are in the process of setting this up for our local customers, so be sure to sign up for our Newsletter to stay in the know!

I’m a student, do you offer a student discount?

Yes, we have a 10% student discount when ID is provided.

Do you sell gift cards?

Yes, we have both in-store and online gift cards for purchase. The in-store giftcard is physical while the online giftcard is digital.

Do you offer PDF pattern printing?

Soon!

Workshops

Do you have sewing workshops?

Yes, we offer a wide variety of sewing workshops that can be found in the Workshop section of the website. Each workshop holds about 5-7 people depending on the needs of the project being made. We cater to garment sewing mostly and offer workshops at a variety of sewing levels.
To best be informed of our upcoming workshops be sure to sign up for our Newsletter.

When are your workshops?

Each month we have a select amout of workshops that are held during our open days. Some are nightly on week days while others are held during weekend day hours.

What are Workroom hours?

We host open sew hours every other Thursday from 4pm-8pm where you can come rent a sewing machine or bring your own to work on a project. This is not a class, but are hours meant for people who might have some questions about a trickier part of sewing a project, need a bigger space to cut, have minor fitting questions (depending on who is monitoring the workroom hours) or just want to come to sew and hang!

I went to sign up for a workshop, but it was sold out. Is there a waiting list?

Please email us at qcc@capitalfabricsupply.co so we can add you to the cancellation list. Since our workshop size is small they tend to sell out quickly so be sure to sign up for our Newsletter to be informed immediately upon their release for sale!

I've never sewn before, can I take a workshop?

If you have never sewn before we highly recommend signing up for our Square One - Intro to Sewing Class so that you get a good foundation or the confidence to try a garment sewing class. Most classes require a varying amount of sewing and those requirements can be found in the individual workshop page description.

I signed up for a workshop but need to cancel. How can I do that?

We have a very strict cancellation policy which is as follows:
It can be very difficult to fill a cancelled spot in such small groups though we understand life happens, people get sick, things with kids arise, etc. Please read this policy thoroughly before booking as we will not be able to make exceptions as a small, independently run business.
If you can, please provide at least 72 hours notice so that we can try to fill your spot. You will receive a gift card of the purchased amount that can be used towards future workshops or in store purchases.
If you can not provide 72 hours notice or you do not show up to the workshop, you will not be eligible for any store credit.
If you are able to find someone to take your place please email us at qcc@capitalfabricsupply.co so we can arrange the change.

Ordering

How do you sell your fabric?

We sell our fabric by the half yard.

What do the Opacity levels mean on the product pages?

Sheer - the fabric allows light through and will show the body underneath if not lined
Semi-Sheer - the fabric diffuses light and will provide moderate modesty though note that darker colors may be less sheer
Semi-Opaque - the fabric filters light and will provide ample modesty though note that lighter colors may be less opaque
Opaque - the fabric blocks all light and provides the greatest degree of modesty

How long will it take for my order to be fulfilled?

We do our best to process orders within 3 to 5 business days from receipt of payment. Please note we are a very small team at the moment so things could take a little longer especially after a sale or holiday breaks.

Can I modify or add to my order?

Please reach out immediately to qcc@capitalfabricsupply.co if you'd like to make a change or add to your order. This will however depend on where along the processing chain your order is at at the time of communication. If the order has been processed and fabric has been cut we unfortunately cannot make changes.

Can I cancel my order?

If your fabric has been cut we cannot cancel the order as all purchases are considered final sale (see Returns & Refunds below for more information). Please reach out immediately to qcc@capitalfabricsupply.co with a cancellation request.

Can I order swatches or sample fabrics?

We are currently not offering swatching but it is in the pipeline for the future. Right now the smallest amount available for purcahse online is 1/2 yard.

How much fabric should I buy for my project?

Patterns generally come with a yardage/meterage requirement per view that can be found in the instructions, though some designers have this listed on the product page so you can see prior to purchase. If the width of the fabric you are intending to purchase does not match the pattern recommendation width the best option is to cut your pattern pieces out and do a mock layout before purchasing to see exactly how much fabric you need.

The fabric that I want sold out. Will you be restocking it?

This will depend on if it's a mainstay fabric for us as some fabric are strictly seasonal or deadstock and no more has been made. If available on the product page, sign up to be notified of a fabric's return.

I didn't buy enough fabric for my project. If I buy more, will the color be the same as what I previously purchased?

Our mills do their best to match color across rolls but it is not guaranteed that the dye lots will be the same from roll to roll. It's always recommended to order slightly more yardage if you're uncertain. There are plenty of great accesory patterns that could work for leftover fabric!

Pricing and Taxes

What currency do you use?

We are currently only shipping within the United States so currency will be in USD.

Do you charge tax?

Orders shipped to New York addresses are subject to New York sales tax. Orders shipped out of state to not incur sales tax.

Shipping

Do you ship internationally?

We currently only ship within the United States and overseas military addresses. We are working in the background on international shipping so please sign up for the Newsletter to stay up to date on it commencing.

Do you offer in-store pickup?

We currently do not offer in-store pickup.

What carrier do you use and how long will take to arrive?

We work with USPS as our main carrier for shipping. Depending on where you live in proximity to New York it should take about 2-6 days for your package to arrive.

It looks like my order is delayed, what should I do?

Unfortunately once the package is in the couriers hands we have little recourse for getting it expedited and are not given any more information outside the tracking information provided to you as well. If your tracking information has not updated within 2-3 weeks please reach out to qcc@capitalfabricsupply.co.

My order was lost, damaged or stolen in transit. What should I do?

If your order has gone missing in transit please email qcc@capitalfabricsupply.co with your order and tracking number so that we can file a claim with the courier. In the event the courier cannot find your order we will either issue a full refund or resend your order depending on stock availability.
Capital Fabric Supply is not responsible for stolen packages. If you believe your package has been stolen after delivery to your address please reach out to your local police precinct to file a report with law enforcement.

My order was returned to sender. Can you send it back to me?

Yes! It's likely we will reach out first to confirm the information but if you see that this has happened before hearing from us please email qcc@capitalfabricsupply.co and we'll get it sent back out to you.
If this was a mistake on our behalf we will return the fabric for free. If this was a mistake on the customers behalf we will send an invoice for the additional shipping charge.

Returns & Refunds

Do you accept returns on fabric?

We do not accept returns of cut fabric. Once fabric has been cut it is considered a final sale. If you have received an incorrect item by mistake please reach out to qcc@capitalfabricsupply.co so we can get the order corrected!

The fabric I received has a flaw. Can I get a replacement?

We do our best to make sure all yardage is qc'ed before shipping so that you are receiving the best quality fabric. Mistakes do happen though and if you believe there is a flaw please reach out to qcc@capitalfabricsupply.co with photos so we can review and send new yardage or issue a refund.

The fabric I received looks different from what I see online. Can I return it?

A lot of effort goes into making sure our photos match what the fabrics look like in person. We try to make it very clear on each product page that there are variances between computer screens and mobile devices when viewing online. We can not guarantee that the color seen online will be an exact match to what you recieve in person. We are working away at being able to offer swatches so you can check color before committing to full yardage orders. Unfortunately once a fabric is cut we can not accept returns and they are considered final sale.